ITIL - Andrew Matveychuk

Dec 2, 2020 CMDB Microsoft Azure ITIL

Practical aspects of running a CMDB for Azure resources: Tips

In the second part of this series, I would like to focus on the Azure-specific aspects of implementing a CMDB. It will be rather a collection of best practices than a prescriptive implementation guide.

Nov 25, 2020 CMDB Microsoft Azure ITIL

Practical aspects of running a CMDB for Azure resources: Fundamentals

Keeping track of your IT resources is not an easy task, especially in enterprise-scale environments with hundreds of business applications, thousands of services, and myriads of dependencies among all of them.

Jun 3, 2019 Incident Management ITIL

Incident Management in IT Operations 101 – The Basics. Part 3

I this part, I will talk a little bit more about the KPIs that are usually used to measure the performance of the Incident Management process implementation and what happens with incidents after they have been resolved.

May 27, 2019 Incident Management ITIL

Incident Management in IT Operations 101 – The Basics. Part 2

In the first part of this series, I talked about what an incident is in IT Operation, why you should distinguish them from other types of support tickets and how to put them in order. In this post, I will continue exploring the basic concepts of Incident Management.

May 20, 2019 Incident Management ITIL

Incident Management in IT Operations 101 – The Basics. Part 1

With this post, I want to start a series of publications on dealing with incidents in IT Operations and typical mistakes people make in this