Incident Management Incident Management in IT Operations 101 – The Basics. Part 3 I this part, I will talk a little bit more about the KPIs that are usually used to measure the performance of the Incident Management process implementation and what happens with incidents after they have been resolved.
Incident Management Incident Management in IT Operations 101 – The Basics. Part 2 In the first part of this series, I talked about what an incident is in IT Operation, why you should distinguish them from other types of support tickets and how to put them in order. In this post, I will continue exploring the basic concepts of Incident Management.
Incident Management Incident Management in IT Operations 101 – The Basics. Part 1 With this post, I want to start a series of publications on dealing with incidents in IT Operations and typical mistakes people make in this process. We will talk about what is an
