Anyone who has worked in IT Operations long enough knows that many incidents and service outages occur due to recent application configuration changes. If an application has an SLA, incident handling routines often explicitly instruct users to check ...
This is probably one of the top 10 questions I hear from customers running their workloads in Azure. The question’s intent might vary, but its ultimate goal is the same — to remove unused resources. Let’s explore why we keep facing that question and ...
Despite the common misconception, monitoring in a DevOps-aligned organization is not about “Hey, let’s use Prometheus, ELK, Grafana or whatever else and output nice dashboards on big wall-mounted screens!” Moreover, monitoring is not about tools and ...
In this post, I would like to share my observations of the most common mistakes teams and organizations make in their day-to-day work with IT systems. This list is based on my long experience working with different customers and international teams, ...
I recently reviewed my notes from last year’s meetings with clients and noticed that some questions about IT monitoring were repeated in almost half of the records. There was nothing special about them; they were just an essential checklist many IT O...
In the previous episodes of this series, we explored some basic concepts of Incident Management in IT Operations. Part 1 covered what an incident is and why it is essential in supporting different kinds of computer systems. In Part 2, we looked into ...
