Andrew Matveychuk (Page 13)

Jul 16, 2019 Productivity Blogging About

My personal productivity tips – Part 2

In the first part, I finished my recommendations about personal productivity on the importance of separating the execution of tasks from their planning. Now, let’s talk about the preparation itself and other, more technical, aspects of efficiency.

Jul 4, 2019 Productivity Blogging About

My personal productivity tips – Part 1

Tip 1: Define your goals first "Would you tell me, please, which way I ought to go from here?' 'That depends a

Jun 10, 2019 IT Operations

Top 5 mistakes in IT monitoring

Recently, I was reviewing my notes from the meetings with clients for the last year and noticed that some questions about IT monitoring were repeated almost in half of the records. However, the client’s response to those questions revealed some unpleasant mistakes...

Jun 3, 2019 Incident Management ITIL

Incident Management in IT Operations 101 – The Basics. Part 3

I this part, I will talk a little bit more about the KPIs that are usually used to measure the performance of the Incident Management process implementation and what happens with incidents after they have been resolved.

May 27, 2019 Incident Management ITIL

Incident Management in IT Operations 101 – The Basics. Part 2

In the first part of this series, I talked about what an incident is in IT Operation, why you should distinguish them from other types of support tickets and how to put them in order. In this post, I will continue exploring the basic concepts of Incident Management.