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Articles tagged with #itil
This blog post follows up on my series on running CMDB for Azure resources. In the previous parts, I shared some guiding principles for organizing your CMDB using Azure tags, so here, I will cover some practical examples of keeping your Azure tags ne...
In the second part of this series, I would like to focus on the Azure-specific aspects of implementing a CMDB. It will be more of a collection of best practices than a prescriptive implementation guide, as there is no single right answer regarding th...
In this post, I would like to share my observations of the most common mistakes teams and organizations make in their day-to-day work with IT systems. This list is based on my long experience working with different customers and international teams, ...
I recently reviewed my notes from last year’s meetings with clients and noticed that some questions about IT monitoring were repeated in almost half of the records. There was nothing special about them; they were just an essential checklist many IT O...
In the previous episodes of this series, we explored some basic concepts of Incident Management in IT Operations. Part 1 covered what an incident is and why it is essential in supporting different kinds of computer systems. In Part 2, we looked into ...
In the first part of this series, I talked about what an incident is in IT Operation, why you should distinguish them from other types of support tickets and how to put them in order. In this post, I will continue exploring the basic concepts of Inci...
