In the previous episodes of this series, we explored some basic concepts of Incident Management in IT Operations. Part 1 covered what an incident is and why it is essential in supporting different kinds of computer systems. In Part 2, we looked into ...
In the first part of this series, I talked about what an incident is in IT Operation, why you should distinguish them from other types of support tickets and how to put them in order. In this post, I will continue exploring the basic concepts of Inci...
With this post, I want to start a series of publications on dealing with incidents in IT Operations and typical mistakes people make in this process. We will talk about what an incident is, why you should know the difference between an incident and a...
